Delta Business platform replaces Delta Professional
Delta previewed a reimagined corporate portal that will replace Delta Professional and roll out to managed corporate accounts later in 2025, with travel agencies following in 2026. Announced on August 20, 2025, at the airline's SHOWCASE event, the refreshed Delta Business platform centers on quicker tasks, clearer data, and stronger controls for program value. Headline features include intuitive navigation aligned to real workflows, a smart search that interprets natural language questions, and a streamlined wallet to manage company value instruments. Delta says the site will keep evolving based on customer feedback.
Key Points
- Why it matters: Corporate buyers and agencies gain faster tools, clearer insights, and a centralized wallet.
- Travel impact: Fewer clicks to key actions, plus smarter search for answers and records.
- What's next: Corporate roll out later in 2025, agencies in 2026, with iterative enhancements.
- Wallet structure: Loyalty Tokens, Amenity Points, and Service Points live in one hub.
- Announced at SHOWCASE, Delta's corporate innovation forum.
Snapshot
Delta Business is the airline's dedicated division for corporate and agency partners. On August 20, 2025, Delta previewed a new platform that replaces Delta Professional for corporate accounts later this year, then extends to agencies in 2026. The redesign focuses on three pillars. First, navigation is organized around common workflows to reduce time spent hunting for tools. Second, smart search understands natural language requests and surfaces relevant information quickly. Third, a wallet consolidates Loyalty Tokens, Service Points, and Amenity Points so travel managers can deploy value consistently across their programs. Delta positions the rebuild as a foundation that will expand with feedback.
Background
Delta introduced Delta Professional in 2014 to centralize tools for travel managers and agencies. Over the past decade, the airline layered in contracting, reporting, and service enhancements, including live chat support and operational performance commitments for corporate customers. The new Delta Business platform continues that trajectory with an emphasis on speed and clarity rather than adding complexity. While many airlines are modernizing distribution and portals, Delta frames its approach as iterative and responsive, inviting customer input to guide dashboard depth, insights, and flexibility. The SHOWCASE event has become the airline's stage for such B2B updates.
Latest Developments
Delta Business platform adds smart search and a unified wallet
Delta says the rebuilt site was designed from the ground up to simplify tasks and consolidate value controls. Smart search accepts plain-English questions, then assembles answers and actions in one place. The streamlined wallet becomes a single hub for three value types, Loyalty Tokens, Service Points, and Amenity Points, so companies can see, manage, and deploy benefits from one screen. Navigation puts frequent actions up front, which should reduce training time for new team members. Delta notes the platform will evolve through continuous releases, adding tailored dashboards, deeper insights, and more flexibility as corporate customers and agencies provide feedback.
Analysis
For corporate travel managers, the advantages are practical. If the interface truly mirrors day-to-day workflows, routine actions should take fewer clicks, and complex requests should require less tribal knowledge. Natural-language search can lower the learning curve for new coordinators, especially in high-turnover environments or during peak travel periods. A unified wallet is also noteworthy. Fragmented credits and benefits often sit across multiple tools, which makes it hard to deploy value where it matters most. One hub for Loyalty Tokens, Service Points, and Amenity Points, with clear visibility, should reduce breakage and speed up decisions.
For agencies, timing matters. A 2026 rollout gives corporate accounts a head start, but it also creates an opportunity to gather feedback from enterprise users before extending to the trade. Success will hinge on search accuracy, data freshness, and permissions that respect complex account structures. If Delta executes, the platform could become the daily cockpit for program owners, complementing distribution changes and reporting stacks. If not, power users will continue to bypass portals for direct support. The iterative roadmap, guided by SHOWCASE feedback, is a smart hedge.
Final Thoughts
Delta's update is less a cosmetic refresh and more a re-platforming aimed at speed, clarity, and value control. By anchoring the build on workflow-based navigation, natural-language search, and a single wallet, Delta aligns with what travel managers repeatedly ask for, fewer clicks and better visibility. Execution will determine adoption, but the direction is sound, especially if release cadence and user feedback stay tight. For corporates, 2025 brings the first look. Agencies follow in 2026. We will watch how search quality, dashboards, and wallet governance mature on the Delta Business platform.