In travel news for September 29, 2023 we talk about how Strikes could potentially affect those visiting Las Vegas, Delta rethinks their recently announced changes to SkyClub and loyalty programs, and United Airlines is improving the travel experience for travelers in wheelchairs.
Potential Union Strike Could Disrupt Travel to Las Vegas
The Culinary Workers Union in Las Vegas, representing over 60,000 hospitality workers, has authorized a Strike against major casinos amidst ongoing contract disputes. The union, influential in Nevada, seeks better pay, benefits, and working conditions from leading casino companies, including MGM International, Wynn, and Caesars Entertainment. A strike would potentially halt all activities on the Las Vegas Strip, affecting the city’s economy. The union's members, crucial in the city's recovery from the pandemic, are calling for a fair share as the companies are witnessing remarkable gains. While MGM International continues negotiations, expressing commitment, the uncertainty lingers, posing substantial concerns for travelers and the overall hospitality landscape in the region.
Delta Rethinks Loyalty Program Changes Amid Traveler Discontent
Delta Air Lines is revising recent changes to its loyalty program and flight availability after notable customer discontent. The CEO of Delta acknowledged that the company "went too far" in restricting access to its airport Sky Clubs and altering the SkyMiles program, impacting elite status qualification. These changes aimed to combat overcrowding due to increased top-tier Diamond status members post-pandemic. To counter Delta's moves, competitors such as Alaska Airlines and JetBlue Airways offered to match customer’s loyalty status if they switched carriers. Delta’s adjustments, reflecting the higher demand for premium seats and services, are under reconsideration, with details of modifications expected soon, marking a significant shift in airline-customer relations.
Revolutionizing Accessibility: United Airlines Elevates Experience for Wheelchair Users
United Airlines is rolling out new policies and technologies to elevate the travel experience for customers using wheelchairs. Initiatives include a digital filter to determine if aircraft can accommodate specific wheelchair sizes and a fare refund policy for customers needing to select a higher-fare flight due to wheelchair constraints. The new flight filter allows passengers to enter their wheelchair dimensions during flight searches, prioritizing suitable flights. A pilot program at Houston's George Bush Intercontinental Airport is set to optimize accommodations for damaged or delayed wheelchairs. Additionally, United is leading in accessibility by integrating Braille into its aircraft interiors, with a fleet-wide implementation targeted by 2026, depicting a progressive move towards inclusivity in Air Travel.