Emirates has recently been awarded the Certified Autism Center™ (CAC) Designation for all four of its check-in facilities in Dubai. This significant achievement highlights Emirates' commitment to making travel more inclusive and accessible for neurodiverse passengers.
Key Points
- Emirates' four check-in facilities in Dubai have received the CAC Designation.
- Specialized training for employees to support autistic travelers.
- Comprehensive audits to create sensory-friendly environments.
Inclusive Travel Initiatives
Emirates check-in facilities that received the Certified Autism Center™ Designation include the Emirates City Check-in & Travel Store in Dubai International Financial Centre, Emirates Cruise Check-In at Port Rashid and Dubai Harbour, and Emirates City Check-In in Ajman. Additionally, the Emirates hub at Terminal 3 in Dubai International Airport (DXB), has also been recognized. These certifications, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), signify that these facilities have made significant strides towards creating an inclusive and supportive environment for neurodiverse travelers.
Specialized Training and Sensory Audits
To achieve this designation, Emirates employees underwent specialized training on autism and sensory awareness. This training equips staff with the skills and understanding necessary to assist travelers with autism or sensory sensitivities and their families. Moreover, comprehensive audits were conducted at each facility to measure sensory inputs, such as sound levels, lighting, and potential sights and smells. These audits led to the development of sensory guides, empowering travelers to select environments that best suit their needs.
Enhancing the Travel Experience
Emirates' City Check-Ins across Dubai are designed to offer a seamless and stress-free pre-airport experience. Travelers can check in for their flights up to 24 hours in advance, drop off luggage between four and 24 hours before departure, and choose from agent-assisted check-ins, robot-assisted check-ins, or self-service kiosks. These facilities aim to provide a more relaxed and convenient travel experience.
Collaboration for Inclusivity
In collaboration with the General Directorate of Residency and Foreign Affairs, Dubai Police, Dubai Airports, and Dubai Customs, Emirates is dedicated to making travel more inclusive and accessible for all passengers. This achievement aligns with Dubai's vision of becoming a leading destination for travelers with diverse needs, as reflected in Dubai International Airport's recent designation as the first international airport to earn the Certified Autism Center™ certification.
Final Thoughts
Emirates' efforts to earn the Certified Autism Center™ Designation for its Dubai check-in facilities demonstrate a significant commitment to inclusivity and accessibility. By providing specialized training for employees and conducting thorough sensory audits, Emirates ensures a comfortable and supportive travel experience for neurodiverse passengers.
