Hyatt Pauses Jamaica Resorts Through January 31

Published on Nov 4, 2025, 10:36 am CST

3 min read

Key points

Hyatt Inclusive Collection suspended eight Montego Bay resorts and paused new bookings through January 31
Hyatt is assessing damage at Breathless, Dreams Rose Hall, Hyatt Zilara, Hyatt Ziva, Secrets St. James, Secrets Wild Orchid, Jewel Grande, and Zoetry
Jamaica's tourism minister set a December 15 target to get the sector fully operational
U.S. advisory remains Level 3 as airports and airlines progressively resume limited service

Impact

Who Is Affected: Guests with reservations at the eight Hyatt Inclusive resorts in Montego Bay
Key Dates: Operations paused now, new bookings on hold through January 31, tourism restart goal December 15
What To Do: Contact Hyatt or your travel advisor for refunds or rebooking to unaffected properties
Air Travel: Flight operations are resuming in phases at Montego Bay and Kingston, schedules remain fluid
Alternatives: Consider unaffected hotels or other Jamaica regions while recovery continues

Hyatt Inclusive Collection has temporarily suspended operations at all eight of its Montego Bay properties following Hurricane Melissa's October 28 landfall, and it is not accepting new reservations through January 31. The company said it is conducting detailed assessments to determine the extent of physical damage at each resort. The pause covers Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St. James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa, and Zoëtry Montego Bay Jamaica. Travelers with near-term stays should expect changes, while Jamaica's tourism ministry targets a December 15 timeline to have the wider sector back to full operation.

Hyatt Inclusive Collection, Montego Bay

Hyatt's storm policy page confirms that Inclusive Collection resorts in Jamaica have suspended normal hotel operations due to Hurricane Melissa while the company evaluates damage and next steps. Independent industry reports align on the eight affected Montego Bay properties and note that new bookings are paused through January 31, giving Hyatt a longer runway to complete inspections and repairs across the portfolio. Guests holding confirmed reservations in the window should contact Hyatt or their advisor to review cancellation flexibility, credits, or relocation to unaffected hotels on the island or elsewhere in the Caribbean.

Latest developments

Jamaica's minister of tourism, Edmund Bartlett, has set a firm goal to have the country's tourism industry fully operational by December 15, supported by a government task force coordinating recovery across public and private partners. Major carriers are progressively restoring limited service into Montego Bay and Kingston, though frequencies and timings remain constrained during the ramp-up. Travelers should factor in schedule changes, minimum connection times, and airport facility restorations when planning arrivals through mid-December.

Analysis

For affected Hyatt guests, the extended booking pause through January 31 suggests that some resort repairs may run beyond the ministry's December 15 sector target. That does not preclude partial reopenings elsewhere in Jamaica and across other brands, but it does signal that Montego Bay's premium all-inclusive capacity will be tighter into peak season. The U.S. State Department maintains Jamaica at Level 3, Reconsider Travel, with an advisory updated November 3 to reflect resumed embassy operations and storm impacts, which underscores the need to track on-the-ground conditions when selecting properties and transfer plans. Background, how it works: large resort complexes require coordinated inspections of guest-room blocks, utilities, water quality, pool systems, and beach infrastructure, plus staffing and supply-chain stability, before safely welcoming guests at scale. Flyers should watch airline advisories and use rebooking waivers where offered, especially if their original hotel is unavailable.

Final thoughts

Hyatt's Montego Bay suspensions narrow high-end inventory just as winter demand builds, so flexibility will be valuable. If your trip hinges on one of the eight Hyatt Inclusive resorts, line up alternatives now, monitor airline schedules, and recheck property status as Jamaica pushes toward its December 15 tourism restart goal.