Established in 2000, Virgin Australia has transformed from a humble start-up to become one of Australia's largest airline companies, powering connections across the country and around the world. With a commitment to excellent customer service, operable convenience, capacious comfort and safety, Virgin Australia has emerged as the airlines of choice for millions of travelers globally.
World-Class Customer Service
Virgin Australia excels in delivering exceptional customer service. Each team member is well trained to cater to the diverse needs of passengers and make them feel at home as if they exist in a different space altogether. The glowing testimonials and extensive return customer base are indicative of the incredible efforts Virgin Australia puts into customer service. Virgin Australia believes that a pleasant flying experience doesn't start when you step onto the plane, but the moment you book your flight. Thus, it offers robust customer support during and after your flight, ensuring each query and reservation change is handled with utmost efficiency and ease.
Comprehensive Network
The extensive network of Virgin Australia covers 41 Australian and 15 international destinations. From the vibrant cities and stunning beaches of Australia to the bustling metropolises of the United States, Asia, and Europe, Virgin Australia joins the dots in your travel map. Additionally, Virgin Australia is part of an alliance with major international airlines, connecting passengers to hundreds of additional routes. This makes it possible for travelers to reach their far-off destinations under a single booking, offering them enhanced comfort and convenience.
Relentless Pursuit of Comfort
One of the pillars of Virgin Australia’s prominence is its relentless pursuit of comfort. Whether you're traveling in economy class or business class, Virgin Australia understands that long-haul flights can be exhausting. Thus, it provides spacious seating arrangements, ample legroom, and the most recent in-flight entertainment systems to provide a relaxing and enjoyable flight experience. The seats are designed ergonomically to ensure the highest comfort level, ensuring that you arrive at your destination refreshed and ready to explore.
Flight Safety
Safety is of paramount importance to Virgin Australia. The airline's fleet comprises modern and well-maintained aircraft, with highly trained and experienced pilots and crew. Virgin Australia adheres strictly to safety guidelines and maintains a comprehensive and robust safety management system. Their dedication to this principle ensures you will be in safe hands throughout your journey.
Environmentally Conscious
Virgin Australia is acutely aware that Air Travel contributes significantly to carbon emissions and has therefore committed to a dedicated carbon offset program. This program supports certified projects that offset the carbon emissions produced by Virgin Australia flights. Passengers can take part in this initiative and contribute towards Sustainable Travel. In addition, Virgin Australia is working actively towards reducing its carbon footprint through initiatives such as electric ground service equipment and more fuel-efficient aircraft.
With Virgin Australia, you are not just booking a flight, but an unforgettable travel experience. Choose Virgin Australia for your next travel expedition and enjoy the perfect blend of comfort, service, and safe and responsible flying!
The History of Virgin Australia
Virgin Australia, Australia's second-largest airline, serves as a glowing example of innovation and excellence in the aviation industry. Their storied history began in 2000 when Sir Richard Branson, known for his adventurous entrepreneurial pursuits, launched a low-cost carrier known as Virgin Blue. As the airline grew, it sought to provide more value to travelers and rebranded as Virgin Australia in 2011. The airline was designed to provide a unique and affordable flying experience, an innovative alternative to the traditional airlines of the time. Truly showcasing their customer-centric approach, they quickly earned a reputation for their high-quality service, friendly personnel and competitive prices.
A Legacy of Innovation and Growth
As Virgin Australia evolved, the organisation undertook several significant business strategies, leading to substantial growth and expansion. They introduced a business class for domestic travelers in 2012, proving that they were ready to compete with larger, more established players in the market. Virgin Australia then formed strategic alliances with airlines across the globe, including Delta Air Lines and Etihad Airways, expanding their network and making travel more convenient for their passengers. With the acquisition of Skywest in 2013, they were able to launch Virgin Australia Regional Airlines, providing vital connections between metropolitan and regional areas of Australia.
Commitment to Customer Satisfaction
Over time, Virgin Australia has consistently demonstrated a devotion to delivering an exceptional in-flight experience. They have invested heavily in cabin comforts, recognizable from their allocation of resources into redesigning aircraft interiors and providing superior in-flight entertainment options. Their attention to detail aims to ensure that every passenger, regardless of travel class, experiences an enjoyable journey. Moreover, Virgin Australia's excellent customer service has earned them numerous accolades, including Best Business Class and Best Cabin Crew by airlineratings.com in 2017.
A Bright Future Ahead
Despite facing challenges, including the impact of the COVID-19 pandemic, Virgin Australia's commitment to prioritizing its customers, employees, and partners has never wavered. With a new look and a renewed commitment, the airline recently emerged from voluntary administration under new ownership, signifying a fresh start and a promising future. With their focus squarely on meeting customers' needs and desires, the Virgin Australia of today stands as a testament to the power of innovation, commitment, and resilience.
In conclusion, Virgin Australia is a dynamic and forward-thinking airline that has made its mark in the aviation industry. With roots grounded in entrepreneurship, a strong commitment to customer satisfaction, and a constant drive to innovate and adapt, it is a company worthy of our trust and support. There's little doubt that the spirit of innovation that has propelled Virgin Australia to its current heights will continue to ensure its future success.
The Services of Virgin Australia
If you are aiming for a superior, stress-free, and delightful journey, then Virgin Australia is undisputedly one of your finest choices. As Australia's second-largest airline, the carrier boasts an outstanding record of quality service, indulgent comfort, and wide-ranging connectivity. Not only does it bring the allure of Australia within reach, but also connects many international destinations, making world travel congenial and expedient.
Discerning Customer Service
At Virgin Australia, customer service is not just a tagline; it's a way of operation. The airline is dedicated to creating an exceptional travel experience for every guest. The team is determined, passionate, and efficient, ensuring that every interaction is pleasant and commands absolute satisfaction. Their superb onboard services paired with their meticulous attention to detail ensure that every need of travellers is gratified. After all, at Virgin Australia, no request is too big or too small. The goal is to make your journey enjoyable, comfortable, and hassle-free.
Comfort Beyond Expectation
Comfort is a priority but at Virgin Australia, they take it to the next level. The airline ensures that their seats offer ample legroom, headrest, and adjustable lumbar support, prioritizing your comfort. The premium seats allow you to recline and relax as you soar through the skies. Plus, the onboard facilities do not disappoint. From the latest entertainment systems to gourmet meals, Virgin Australia has it all to make your journey a splendid experience.
Extensive Connectivity
The extensive network of Virgin Australia is one of its major highlights. It operates close to 150 destinations in Australia and around the world. The network ensures easy connectivity to all major cities not only in Australia but also New Zealand, the Pacific Islands, Asia, and North America. Whether you are in pursuit of a global adventure or heading home, Virgin Australia extends the perfect travel solution.
Rewards and Benefits
Sharing the skies with Virgin Australia means more than just a journey. As you travel, you gather points with their flyer program. These points can be redeemed for a variety of services and benefits, ranging from discounted flights to access to luxurious lounges at various airports. You can even use the points for flight upgrades, giving rise to even more lavish travel experiences. It's Virgin's way of saying thank you for trusting them with your journey.
Virgin Australia: Your Trusted Travel Partner
Ultimately, flying with Virgin Australia is a travel experience like no other. From booking your flight to reaching your destination, every step is made as easy and enjoyable as possible. So, the next time you plan a trip, make it a delightful journey with Virgin Australia. Experience the world-class service, enjoy the extreme comfort, and make memories that'll last a lifetime.
The Places Virgin Australia Operates
Let Virgin Australia guide you through a travel experience filled with exceptional service, comfort, and splendid on-board offerings, while exploring diverse landscapes, cultures, and the culinary wonders of the world. Boasting of over 50 locales within Australia and having a remarkable network encompassing 450-plus destinations around the globe through partnering airlines, Virgin Australia is your perfect companion for exploring the world's charm.
Discover Australia with Virgin Australia
Virgin Australia holistically covers the Australian continent. It guides travellers from the cosmopolitan cityscape of Sydney, Australia, to the breathtaking natural wonders of Perth, Australia. Melbourne, Australia, enchants you as the cultural capital, whereas Adelaide, Australia, mesmerizes with its culinary prominence and wine regions. Go northward to experience the tropical exquisiteness of Brisbane and Cairns in Australia. The more adventurous ones can explore the outback charm of Darwin, Australia, or lose themselves in the island beauty of Tasmania, Australia.Experience the World with Virgin Australia
Explore further afield with Virgin Australia's convenient connections to major international destinations. Lose yourself in the urbanity of Auckland, New Zealand or the culturally rich landscape of Denpasar, Indonesia. If the United States beckons, fly to vibrant cities such as Los Angeles, USA, or take a bite out of the big apple in New York, USA. Or perhaps, go to Honolulu, USA, in the Pacific paradise of Hawaii, for its exquisite beaches. Expand your horizons by visiting the historical city of Tokyo, Japan, or the modern cityscape of Dubai, UAE, with its stunning architectural marvels. Virgin Australia’s uncompromising on-time service is steadfast in its dedication to providing passengers with unforgettable journeys.So why not make your next travel booking with an airline acknowledged for its superior service, excellent coverage, and its unrelenting commitment to providing the best possible travel experience to its passengers. Let the skies become your gateway to unprecedented adventures with Virgin Australia.
Why travelers love to travel with Virgin Australia
Travelers globally have a fondness for Virgin Australia, and there are a plethora of reasons to support this preference. The airline has made its mark in the aviation industry with its relentless commitment to delivering an unparalleled flying experience through its remarkable amenities and customer service. Virgin Australia offers its passengers a wide spectrum of services starting from the booking process to check-in, in-flight experience, and even after reaching the destination. The airline ensures that its passengers' travel experience is smooth, enjoyable, and memorable by continually upgrading and refining its services.
Comfort and Class
Many travelers prefer Virgin Australia for its attention to providing comfort and class all through their flying journey. The airline is acclaimed for its spacious seats designed to provide maximum comfort, regardless of the class you're flying in. Yet when flying in business class, it takes luxury to another level with its stylish suites featuring ample space, privacy, high texture comfort, and an impressive in-flight entertainment system. The airline also features exceptional dining choices, with extensive menus offering a range of delectable cuisine, accompanied by top-notch Australian wines, proving Virgin Australia doesn't compromise when it comes to in-flight dining.
Unparallelled Customer Service
Virgin Australia's standout quality, which sets it apart from its competitors, is its unsparing commitment to customer service. The airline's excellent service standards are showcased by the friendly and accommodating staff who go above and beyond to meet every passenger's needs. Furthermore, the airline is eminent for maintaining a high level of punctuality, making it incredibly reliable for frequent flyers. It also includes access to their lounges, which provides a tranquil atmosphere, premium dining, and unparalleled comfort, thereby enhancing the overall customer experience.
Given all these convincing reasons, one should not miss out on the opportunity to fly with Virgin Australia. The harmonious blend of comfort, service, reliability and luxury that it offers significantly enhances your overall travel experience. Loyal customers vouch for the amenable staff, the smoothness of operations, the attentiveness to every passenger's needs, and the unforgettable culinary journey onboard. Thus, Virgin Australia doesn't just promise a journey; it curates memorable experiences in the sky!
Virgin Australia Tips & Tricks
Virgin Australia, one of the largest airlines in Australia, offers diverse services for all traveler needs. Whether you’re a Frequent Flyer or gearing up for your first adventure, knowing the top tips and tricks when using Virgin Australia can enhance your travel experience. Here we go - 10 profound and handy advice to get the best out of your upcoming flight with Virgin Australia.
1. Leverage Velocity Frequent Flyer Program
There’s no denying that joining the Velocity Frequent Flyer Program is essential for any frequent flyer. This rewards program allows users to earn points every time they book an eligible flight with Virgin Australia or its partner airlines. The earned points can be redeemed for flights, upgrades, car rentals, hotel stays, and more. Moreover, the more often you fly, the quicker you can advance to Silver, Gold, and Platinum tiers, which offer additional benefits like lounge access, extra baggage allowance, and priority boarding.
2. Use Your Velocity Points Wisely
When redeeming your Velocity Points, make sure to maximize their value. Rather than using them for short-haul flights, leverage them for business-class upgrades or long-haul flights. Also, redeeming points for partner airlines, such as Etihad or Singapore Airlines, can provide exceptional value.
3. Experiencing The Virgin Australia Lounge
If you want a unique travel experience, considering access to the Virgin Australia Lounge is worthwhile. Lounge access provides benefits like complimentary food and drinks, free Wi-Fi, workstations, and shower facilities. Access can be purchased as a single entry, a yearly membership, or achieved by advancing to Gold or Platinum tiers in the Velocity program.
4. Make Use of Extended Legroom Seating Options
If you need extra space, Virgin Australia offers Economy X seating options which provide additional legroom. The price for these seats is variable, but they offer traveler benefits, including priority boarding and a specific overhead cabin space for your luggage.
5. Manage Your Bookings Online
By using the Virgin Australia website or mobile app, you can manage your bookings online, check your flight status, select your seat, add baggages, and even order special meals. Online check-in opens 48 hours before departure, saving you time at the airport.
6. Laptop Ban on International Flights
Remember Virgin Australia has a laptop ban policy for checked-in luggage on international flights, this means laptops must be carried in the cabin. Exceptions are only made for medical devices. Be aware of this rule to prevent any inconvenience.
7. Book Your Meals on International Flights
If you’re traveling internationally with Virgin Australia, you can preselect your preferred meal from a wide range of options offered. The choices include vegetarian, gluten-free, dairy-free, and more. Do remember to make your selection at least 48 hours before your flight.
8. Linked Online Check-in for Groups
If you are traveling in a group or with family, use the Linked Online Check-in feature. This allows all passengers booked under the same reservation to check in together, making the travel process more efficient and streamlined. This feature also allows you to select your seats together in advance.
9. Take Advantage of Family Pooling
Virgin Australia allows families to pool their Velocity Points and Status Credits into one account. A family pool can include two adults (aged 18 or over) and up to four children who live at the same address as the contributing member. This can really boost your Velocity Points balance and help you reach a higher status level faster.
10. Download the Virgin Australia Entertainment App
Lastly, to stay entertained throughout your flight, don't forget to download the Virgin Australia Entertainment app. Available on Android and iOS devices, the app provides access to a wide range of movies, TV shows, music and kids content. Make sure to download it before you fly as the app can only be downloaded on the ground.
Taking advantage of these 10 insider tips and tricks should give you a smoother, more enjoyable travel experience next time you fly with Virgin Australia.
Other Suppliers Simular to Virgin Australia
If you're a fan of the distinctive style and service offered by Virgin Australia, you're likely to appreciate airlines that offer similar or complementary features and services. Here, we list some comparable companies that can offer you a unique traveller experience. From premium yet affordable airlines, luxury private charters, to booking platforms, all these suppliers share characteristics that Virgin Australia devotees will love.
Qantas Airways
Qantas Airways, Australia’s largest airline, is known for its excellent service and supreme comfort level. Like Virgin Australia, Qantas offers a range of options from economy to first-class seating, and its service mirrors the attention to detail and emphasis on customer satisfaction that Virgin Australia customers enjoy. It is also recognised for its punctuality and reliability, making it a preferred choice for many passengers.
Delta Air Lines
Delta Air Lines is an American airline that has a strong partnership with Virgin Australia. This has led to a seamless travel experience for passengers flying between Australia and America. Delta shares Virgin's commitment to providing superior in-flight services and amenities. The airline is notable for its quality economy comfort seating, friendly service, and extensive entertainment options.
Jetstar Airways
Jetstar is known for offering low-cost flights without compromising on the traveller's experience. If you love Virgin Australia for its value proposition, Jetstar could be a good choice for shorter flights or for travellers on a budget. Despite being a budget carrier, Jetstar still provides a comfortable flying experience with features such as leather seating and a decent food selection on offer.
Hahn Air
Hahn Air may not have an extensive network as Virgin Australia, but it is well-known for its boutique experience. Targeting travellers who prefer a more intimate and high-class flying experience, Hahn Air represents a unique blend of luxury and charm. Its professional service, combined with its focus on passenger comfort, makes it a great choice for discerning travellers.
Toplux Charter
As a Virgin Australia lover, you appreciate the high level of comfort and sophistication. Toplux Charter, a leading private jet service provider, elevates this luxury, allowing customers to experience a highly personalized and private travel experience. With each flight tailored to individual needs, Toplux Charter is ultimate in travel indulgence.
Expedia
For ease of booking, try Expedia. This user-friendly platform allows you to compare prices and schedule options from various airlines. Like Virgin Australia, which provides a seamless booking experience, Expedia makes planning and purchasing travel easy and stress-free. You can find hotels, flights, and car rentals all in one place, ensuring a smooth journey from beginning to end.
In conclusion, there are many suppliers out there that share the features that Virgin Australia customers love. Whether it’s the in-flight comfort, customer service, the luxury experience or the value-for-money offering, a range of airlines and booking platforms can offer a similar experience.
